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Because your convenience is our priority, we confirm every order through our Customer Service team within 24HRS from placing it. Any issue regarding your order, please refer to us on 01212227341 or on whats app 01212226919 to serve you better — or on Facebook pages. We will be following the delivery and will contact you in case your order was delayed or rejected within 3 days. In case you have a problem with your order after receiving it, please contact us on 01212227341 or on whats app 01212226919 to take the appropriate action. Please be advised that the official business days are from Saturday to Thursday. Fridays, holidays, and public holidays are off for shipping companies.

We process and ship all our orders 6 days a week, with the exception of Fridays. Our shipping timeline is 3–7 working days from order confirmation. You will receive an SMS from the shipping company with the COD amount and the courier contact when the order is ready to be delivered to you. Cancelling your order Please note that you can cancel the order within 48 hours. In the event that you want to cancel your order, please contact customer service on 01202313111

In regards to the nature of our products, all Skin and Hair Care Products cannot be returned once received and opened. Returns are only valid when the reason of return is any of the below: Receiving wrong item Defective item Used item To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Request a return through our customer service 01202313111 Items will be validated for the return eligibility. If eligible, your money will be refunded minus the shipping fees. For any inquiries about our returns policy, send us on whatsapp 01202313111